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Shipping Policy
Particulars
At Mad House Jerky, we aim to get your order out the door and into your hands as quickly as possible. Here's what you need to know:
Processing Time
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Orders are processed and packed within 2–5 business days.
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You’ll receive a confirmation email once your order has been shipped.
Shipping Methods & Times
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We use trusted delivery partners to ship across Australia.
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Delivery times may vary depending on your location, but most orders arrive within 2–7 business days after dispatch.
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Please note: Shipping times are estimates and may be affected by factors beyond our control (e.g. public holidays, postal delays, etc.).
Shipping Costs
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Shipping costs are calculated at checkout based on your location and the size of your order.
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Occasionally, we may offer free shipping promotions—keep an eye out on our socials and website!
What to Include in the Shipping Policy
Delivery Issues
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Please double-check your shipping address before placing your order. We are not responsible for orders lost or delayed due to incorrect addresses.
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If your order hasn’t arrived within the expected time frame, get in touch with us, and we’ll do our best to help track it.